Return policy

Pursuant to Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), the Purchaser has the right to reccess the purchase contract within 14 (fourteen) days without having to provide any reasons.

1. Time limit for the exercise of withdrawal

The withdrawal period expires after 14 days from the day Buyer, or a third party other than the carrier and designated by Buyer, acquires physical possession of the goods.

2. Methods of exercising withdrawal

To exercise the right of withdrawal, the Buyer must notify us of his or her decision by an explicit statement, to be sent before the expiration of the 14-day period, using one of the following channels:

Withdrawal is considered to have been properly exercised if the notice is sent within the above time limit.

3. Conditions for reimbursement

Refunds will be made no later than 14 days from the date Drone Service and Electronic Srl was notified of the intent to withdraw, subject to the right to withhold the refund until receipt of the returned goods, or until the Buyer proves that they have been shipped.

Refunds will be made by the same method of payment used for the purchase, unless otherwise agreed, and will not include the original delivery costs or return costs, which remain the responsibility of the Buyer.

4. Product integrity requirements

The right of withdrawal can only be exercised if all of the following conditions are met:

  • The product must be intact in every part

  • It must not have been used

  • Must maintain original functionality

  • Must be returned in the original packaging, complete with all accessories

  • The package must not have been opened or damaged

In case of return that does not comply with the above conditions, Drone Service and Electronic Srl reserves the right not to proceed with the refund, evaluating at its own discretion the state of wear and tear of the item, packaging and contents. Alternatively, the item may be returned to the customer, subject to payment of shipping, insurance and handling charges.

5. Return of property

The Buyer shall return the goods without undue delay and in any case within 14 days from the date on which he/she communicated the withdrawal. The goods must be sent to the following address:

Drone Service and Electronic Srl
Via Solunto, 19 – 00183 – Rome (RM)

The deadline is met if the Buyer returns the goods before the expiration of the 14-day period.